24-hour notice
Appointment deposits are non-refundable. With at least 24 hours' notice, your deposit may be transferred one time to a newly scheduled appointment.
Before You Book or Buy
Refund Policy
We value your time and trust. This policy explains how cancellations, service concerns, and store purchases are handled.
Effective September 30, 2026
Late changes
Cancellations or rescheduling requests made less than 24 hours before the appointment forfeit the deposit. A new deposit may be required to book again.
Store sales
All hair products, extensions, accessories, and online or in-store purchases are final sale. They cannot be returned, exchanged, or refunded.
Completed services
Payments for completed braiding services are non-refundable. If you have a concern about your finished style, contact us within 48 hours of your appointment. We will review the concern and, when appropriate, offer a reasonable adjustment. Adjustments do not include changing to a different style or addressing damage caused after leaving the salon.
Exceptions
If Queen's Braids cancels an appointment and cannot offer a suitable new time, any deposit paid for that appointment will be returned. A defective or incorrect store item should be reported promptly so we can review the issue.
Questions?
Call or text (616) 334-3026 before your appointment or purchase if you need clarification.