Client Information
Terms & Conditions
Please review these terms before booking a service or purchasing from Queen's Braids. By booking, visiting, or ordering, you agree to these conditions.
Effective September 30, 2026
Appointments
Appointment requests are not confirmed until Queen's Braids contacts you with confirmation. Please provide accurate contact information and arrive on time with your hair prepared as instructed for your selected service.
Pricing and service changes
Displayed prices are starting prices and may change based on hair length, density, extensions, accessories, custom designs, or additional time required. Any material price change will be discussed before the service begins.
Late arrivals and missed appointments
Late arrival may require a shorter service, a change of style, or rescheduling when there is not enough time to complete the appointment safely and professionally. Missed appointments may require a new deposit before rebooking.
Children's appointments
A parent or legal guardian must arrange services for a minor and remain available during the appointment. The stylist may pause or stop a service if a child cannot comfortably continue.
Products and online orders
Product descriptions and images are provided as accurately as possible, but color and appearance may vary by screen or production batch. Availability is not guaranteed until an order is accepted. Customers are responsible for providing a complete and accurate delivery address.
Hair and scalp safety
Please tell your stylist about allergies, sensitivities, scalp conditions, recent treatments, or other concerns before service begins. Queen's Braids may decline or stop a service when continuing could risk the client's comfort, hair, or scalp health.
Acceptable use
You may use this website for personal, lawful purposes. You may not misuse the site, interfere with its operation, attempt unauthorized access, or copy its branding, photography, videos, or written content without permission.
Changes and contact
These terms may be updated as our services and store evolve. The version posted here applies when you book or purchase. Questions may be directed to Queen's Braids at (616) 334-3026 or at 6711 Division Ave S., Grand Rapids, MI 49548.